Terms and Conditions
Welcome to the ‘OLIVIEREWILSON.COM’ website (the “Website”). The Website is owned and operated by OLIVIEREWILSON LTD (“OWL”; “We”; “Us”). These Terms and Conditions (“Terms”) set out the terms and conditions on which OLIVIEREWILSON LIMITED with Company Number NI660658 and having its registered address at
212-218 UPPER NEWTOWNARDS ROAD, BELFAST, N IRELAND BT43ET shall supply you with any of the products listed on “OLIVIEREWILSON.COM” to you the customer (“you”).
You acknowledge that by accessing the Website you agree to be bound by these Terms. If you do not accept these Terms, do not continue with your use of the Website.
1. INFORMATION ABOUT OWL AND THE WEBSITE
1.1. The Website is maintained by OLIVIEREWILSON LTD. The Website specialises in the sale of skincare devices and products (“Product” or “Products”).
1.2. OWL does not guarantee that our Website, or any content on it, will always be available or uninterrupted. OWL shall be entitled at its own discretion to suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades and shall not be liable to you for any such suspension or unavailability of the Website. OWL will try to give you reasonable notice of any suspension or withdrawal.
1.3. OWL may amend these Terms from time to time. Every time you use the Website please check our Terms to make sure you understand the Terms that apply at the time.
1.4. OWL reserves the right to make any changes to the Website including any functionalities and content therein or to discontinue any of the features of the Website without notice.
1.5. OWL can be contacted at [email protected].
2. PRELIMINARY INFORMATION
2.1. By using the Website, you warrant that:
2.1.1. you are legally capable of entering into binding contracts;
2.1.2. you are not in any way prohibited by the applicable law in the jurisdiction in which you are currently located to enter into these Terms; and
2.1.3. if an individual, you are at least 18 years old. If you are under the age of 18, you should ask a parent or guardian over the age of 18 to enter into these Terms on your behalf. As a parent or guardian of someone under the age of 18, you are responsible for ensuring that person’s use of the Website is in accordance with these Terms.
2.1.4. You will not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website, use of the Website or access to the Website or any content on the Website without the express written permission of OWL.
3.1. As a Registered User, you agree to keep your username and password (“Login Details“) confidential and secure, not use your Login Details with the intent of impersonating another person, not allow any other person to use your Login Details and promptly notify Us in the event there is a breach of security or any unauthorised use of your Login Details.
3.2. In order to purchase any of the Products from the Website, you shall be required to either checkout as a guest (“Guest”) or become a registered user of the Website (“Registered User”) by completing and submitting the online registration form on the Website. Subject to clause 1.2 above, as a Registered User you may be able to access additional features of the Website, including without limitation the opportunity to view records of previous orders you have placed, amend your existing password, and save postal addresses for future orders.
4. PLACING AN ORDER
4.1 In order to purchase any of the Products from the Website, you shall be required to add the Products you wish to purchase to your online basket, proceed to the checkout and complete the online form (“Order Form”) made available to you on the Website.
4.2. Upon completion of the Order Form you will be directed to our online payment facility in order to make payment for the Products. Such payment will result in you having placed an order (“Order”) for the Products.
4.3. You hereby warrant that the information provided to OWL is true, accurate and correct. You further warrant that you shall promptly notify OWL in the event of any changes to such information.
4.4. All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and We will not process your Order if made. All descriptions of Products are subject to change at any time without notice. We reserve the right to discontinue any Product at any time.
5. FORMATION OF CONTRACT
5.1. After placing an Order, you will receive an e-mail from Us acknowledging that We have received your Order (“Order Confirmation Email”). Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“Dispatch Confirmation”). The contract between you and Us will only be formed when We send you the Dispatch Confirmation (“Contract”).
5.2. The Contract will relate only to those Products We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
6. PRICE AND PAYMENTS
6.1. We have taken great care in the preparation of the content of this Website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, We only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this Website (“Price” or “Prices”). Prices for our Products are subject to change without notice.
6.2. Unless otherwise expressly set out to the contrary, the Price quoted on the Website shall be inclusive of applicable value added taxes.
6.3. Due to the nature of the business, you acknowledge and agree that the Price may be subject to change and variation from time to time subject always that any changes in the Price shall not be applicable to you once you have submitted your Order with OWL unless the provisions of clause 6.4 below apply.
6.4. OWL shall use its reasonable endeavours to ensure that the Prices for the Products on the Website are accurate and correct at all times. However, you acknowledge and accept that such Products may at times be incorrectly priced. Where there is a discrepancy between the actual Price and the advertised Price, OWL shall inform you of the actual Price of the Product. Thereafter, you shall have the option of proceeding with your Order in consideration for the actual Price or cancelling your Order with OWL.
6.5. You may pay for your Order using one of the methods of payment as specified on the Website. OWL reserves the right not to process your Order if OWL has not received payment of the Price and any other additional charges, including without limitation any applicable taxes and delivery charges.
6.6. For your information, We use third party payment handlers to process your payments and you agree that you have given Us permission to do so by placing an Order.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
7.1. Any additional delivery charges are as set out on the Website and our DELIVERY PAGE and are in addition to the Price. The additional charges for your Order will depend upon the size and type of Products ordered, your chosen method of delivery, the delivery address and will be confirmed at the ‘checkout’ before you place your Order.
7.2. OWL aims to deliver your Order to you, subject to the provisions set out herein, within the time frames specified on the Website and in any event within 30 days of the date the Order was accepted. Please notify us as soon as possible in writing if you do not receive your Products within the time frames specified on the Website.
7.3. We will not be responsible for delays outside of our control. If our supply of the Products is delayed by an event outside our control (as described below) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received. OWL shall not be held responsible for delivery delays caused by Royal Mail, DHL or other third party courier.
7.4. OWL will deliver your Product(s) to you by post or by a third party courier and you agree that you have given Us permission to do so by placing an Order.
8. CANCELLATION RIGHTS AND RETURNS
8.1. Cancelling your Order. If for any reason you are not happy with the Products, please let OWL know by contacting Us using the contact details below. Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the Contract: For more information please review our RETURNS/EXCHANGES POLICY.
9. OUR RIGHTS TO END THE CONTRACT
9.1. We may end the Contract if you breach it. We may end the Contract for a Product at any time by writing to you if:
9.1.1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, for example, delivery address; or
9.1.2. you do not, within a reasonable time, allow us to deliver the Products to you.
9.2. You must compensate us if you breach the Contract. If we end the Contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaching the Contract.
9.3. We reserve the right to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any Products that we offer.
9.4. Please note that we are unable to deliver to locations within Russia or the Ukraine.
10. DEFECTIVE OR DAMAGED PRODUCTS
10.1. How to tell us about a problem. If you have any questions or complaints about the Product, please let OWL know by contacting Us at [email protected]
10.2. Summary of your legal rights. We are under a legal duty to supply Products that are of satisfactory quality and as described and in conformity with this Contract. Nothing in these Terms will affect your legal rights.
10.3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject Products you must either return them in person to where you bought them or post them back to Us. For further information on how to return products please refer to our RETURNS/EXCHANGE POLICY.
11. ADDITIONAL OBLIGATIONS
11.1. You agree that you are solely responsible and liable for all activities on the Website carried out by your use of the Website.
11.2. You further agree that at all times, you shall not:
11.2.1. use the information presented on the Website or provided to you by OWL:
188.8.131.52. for any commercial purposes;
184.108.40.206. in breach of any applicable local, national or international law or regulation;
220.127.116.11. for any unlawful or fraudulent purpose;
18.104.22.168. to solicit others to perform or participate in any unlawful act;
22.214.171.124. to harass, abuse, insult harm defame slander disparage intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
126.96.36.199. to submit false or misleading information;
188.8.131.52. for any obscene or immoral purpose; or
184.108.40.206. to infringe any rights of any third parties;
11.2.2. upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website; or
11.2.3. collect or track the personal information of others; or
11.2.4. spam, phish, pharm, pretext, spider, crawl or scrape; or
11.2.5. interfere with or circumvent the security features of the Website.
11.3. You also agree:
11.3.1. Not to reproduce, duplicate, copy or re-sell any part of our Website in contravention of the provisions of these Terms; or
11.3.2. Not to access without authority, interfere with, damage or disrupt:
220.127.116.11. any part of our Website;
18.104.22.168. any equipment or network on which our Website is stored;
22.214.171.124. any software used in the provision of our Website; or
126.96.36.199. any equipment or network or software owned or used by any third party.
11.4. We reserve the right to terminate your use of the Website for violating any of the above prohibited uses.
11.5. You agree to indemnify and hold harmless OWL (including its officers, directors, employees, affiliates, agents, contractors, suppliers, service providers or licensors) and any parent, affiliate, or subsidiary from any claim or demand made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference.
12. EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY
12.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract but OWL, its officers, directors, employees, affiliates, agents, contractors, suppliers, service providers or licensors are not responsible for any loss or damage that is not foreseeable including incidental, punitive, special or consequential damages of any kind including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages whether based in contract, tort (including negligence). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; and for defective products under the Consumer Protection Act 1987.
12.3. We are not responsible if the information made available to you on this Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied on or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk. This Website may contain certain historical information which is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor any changes to our Website.
12.4. We want you to be happy with our Products but if you are not entirely satisfied then please contact us [email protected]
12.5. We shall have no responsibility or liability to you in relation to misuse or inaccurate use of any of the Products. Please read our FAQs https://www.olivierewilson.com/pages/faqs prior to use of any of the Products and follow the instructions contained on that page and any instructions contained on or within the packaging of the Products.
12.6. The Products are not intended to diagnose, treat, cure, or prevent any disease. We are not, nor do We claim to be health care professionals, therefore please consult your doctor before using any Products, especially if you have any existing medical conditions. If you suffer any adverse effects, you should consult medical attention immediately.
12.7. Despite anything written in this clause 12 or otherwise in the Terms, our entire liability to you shall be limited to the extent of the insurance we have in relation to the supply of the Products.
13. INTELLECTUAL PROPERTY RIGHTS
13.1. OWL and its licensors own all patents, trademarks (whether registrable or non-registrable), copyright, designs, rights in database, rights in software (including without limitation the source code and object code) and all other proprietary rights (whether registered or not) (“Intellectual Property Rights”) relating to the Website and the Products.
13.2. You are expressly prohibited from:
13.2.1. reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website; and
13.2.2. removing, modifying, altering or using any registered or unregistered marks/logos/designs owned by us or our licensors, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of OWL or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to OWL.
13.3. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.
13.4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
13.5. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
13.6. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
13.7. If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
13.8. Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only without any warranties, representations or conditions of any kind and without endorsement. We have no control over the contents of those sites or resources and are not responsible for examining or evaluating the content or accuracy thereof, and accept no responsibility for them or liability whatsoever arising from or relating to your use of them. Complaints, claims, concerns or questions regarding third party products should be directed to the third party. We may also in the future offer new services and/or features through the Website (including the release of new tools and resources). Such new features and or services shall also be subject to these Terms.
14.1. If you have reason to believe that any of the Terms have been breached or you have a complaint to make, contact us at [email protected].
15. PRIVACY AND DATA PROTECTION
16. EVENTS OUTSIDE OUR REASONABLE CONTROL
16.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by an Event Outside Our Control.
16.2. What we mean by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks, Website maintenance or upgrades or any act of a third party.
16.3. If an Event Outside Our Control takes place that affects the performance of our obligations under this Agreement:
16.3.1. we will contact you as soon as reasonably possible to notify you; and
16.3.2. our obligations under this Agreement will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
17.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the Contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for Products not provided.
17.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
17.3. Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its Terms.
17.4. If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.5. Even if we delay enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
17.6. Which laws apply to this Contract and where you may bring legal proceedings. These Terms are governed by English law and the jurisdiction of the English Courts. However, if you are a resident of Scotland you may bring a claim in Scotland, or if you live in Northern Ireland, you may bring a claim in Northern Ireland.
17.7. Notwithstanding clause 17.6, nothing in these Terms will affect your statutory rights that apply to you as a consumer in your country of residence.
18.1. All questions, comments and requests regarding these Terms should be addressed to us at [email protected].
THIS RIGHT DOES NOT APPLY IN THE CASE OF CERTAIN PRODUCTS – PLEASE SEE OUR RETURNS/EXCHANGES PAGE
RIGHT TO CANCEL
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day:
in the case of a sale contract, on which you acquire physical possession of the goods; or
in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately, on which you acquire physical possession of the last goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the following model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, including any delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handing by you.
We will make the reimbursement without undue delay, and not later than –
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To [ insert business name, address, e-mail address ]:
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on [*] / received on [*]:
Name of consumer:
Address of consumer:
Signature of consumer (only required if this form is notified on paper):
[*] delete as appropriate